Shipping policy

Shipping Policy

Last updated: 8 June 2026

  1. General information

This Shipping Policy applies to all orders placed through Waxer.EU.

Waxer.EU is operated by:

VINYLFARM B.V.

Koestraat 45G

5688 AG Oirschot

The Netherlands

Email: records@waxer.eu

  1. Order processing

We aim to prepare and dispatch orders within 5 working days after payment has been confirmed.

Orders are not normally processed or dispatched during weekends or Dutch public holidays. Processing may take longer during busy periods, sales, holidays or exceptional circumstances.

You will receive a confirmation when your order has been dispatched, where this service is supported by the selected shipping method.

  1. Shipping destinations

Waxer.EU ships to the countries available during checkout.

Available shipping methods, delivery services and costs depend on the destination, the size and weight of the order and the selected delivery option.

We reserve the right to cancel an order if we cannot safely or legally deliver it to the address provided. Any payment received for a cancelled order will be refunded.

  1. Shipping costs

Shipping costs are shown during checkout before payment is completed.

The shipping cost may depend on the destination, parcel weight, parcel dimensions, selected delivery service and whether tracking or additional insurance is included.

The customer will not be charged additional shipping costs after placing the order unless the customer requests a change and expressly agrees to the additional costs.

  1. Estimated delivery times

Orders within the Netherlands are normally delivered within approximately 1 to 3 working days after dispatch.

Orders to other countries within the European Union are normally delivered within approximately 3 to 14 working days after dispatch.

Delivery times outside the European Union vary depending on the destination, carrier, local postal service and customs processing.

All delivery times are estimates and are not guaranteed unless a specific delivery date has been expressly agreed.

Unless another delivery period has been agreed, consumer orders will be delivered within 30 days as required by applicable consumer law. (European Union)

  1. Tracking

Tracking is provided when it is included with the selected shipping method.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

Some economical shipping methods may not include full tracking. The available options and their prices are displayed during checkout.

  1. Delivery address

The customer is responsible for providing a correct and complete delivery address.

Please check the delivery address carefully before completing the order. Contact records@waxer.eu as soon as possible if an address needs to be corrected.

We cannot guarantee that an address can be changed after the order has entered the processing or shipping stage.

Additional costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

  1. Unclaimed or refused parcels

The customer is responsible for accepting or collecting the parcel in accordance with the instructions provided by the carrier.

If a parcel is returned because it was not collected, delivery was refused or the address was incorrect, we will contact the customer after receiving the parcel.

Where permitted by law, the actual shipping and return costs may be deducted from the refund when the return was caused by circumstances for which the customer is responsible.

This does not affect the customer’s statutory rights when the parcel was refused because it was damaged, incorrect or otherwise did not comply with the purchase agreement.

  1. Customs and import charges

Orders delivered outside the European Union may be subject to import duties, customs charges, local taxes and handling fees.

Unless expressly stated during checkout, these charges are not included in the product price or shipping cost and must be paid by the recipient.

Waxer.EU has no control over the amount of these charges or the time required for customs processing.

The customer is responsible for checking the import rules that apply in the destination country.

  1. Delays

Delivery may be delayed by weather conditions, customs procedures, strikes, carrier disruptions, incorrect addresses, peak periods or other circumstances outside our reasonable control.

Please contact records@waxer.eu if an order has not arrived within the expected delivery period.

If an order is not delivered within the agreed period, the customer may give us an additional reasonable period to complete the delivery. If delivery is still not completed within that period, the consumer may cancel the affected purchase in accordance with applicable law. (ConsuWijzer)

  1. Lost parcels

A parcel may only be considered lost after the carrier has completed its investigation or the carrier’s applicable delivery period has expired.

Please contact records@waxer.eu if the tracking information has not changed for an unusually long period or if the parcel appears to be lost.

We will contact the carrier and start an investigation where appropriate.

If a consumer order is confirmed as lost before delivery, Waxer.EU will provide an appropriate solution, such as a replacement where available or a refund.

  1. Damaged parcels

Please contact records@waxer.eu as soon as possible if a parcel arrives damaged.

Please include the order number, photographs of the parcel, photographs of the packaging, photographs of the shipping label and photographs of the affected products.

Please keep the parcel and all packaging until we confirm whether they are required for an investigation with the carrier.

Reporting damage later does not remove any statutory rights, but prompt notification helps us investigate the issue with the carrier.

  1. Incorrect or missing products

Please contact records@waxer.eu as soon as possible if an order contains an incorrect product or if a product is missing.

Please include the order number, a description of the issue and clear photographs where relevant.

We will assess the issue and provide an appropriate solution in accordance with the applicable consumer law.

  1. Transfer of risk

For consumer orders, Waxer.EU remains responsible for loss or damage during transport until the order has been physically received by the customer or by a person appointed by the customer.

The customer is not responsible for damage that occurs during shipment before delivery. (Publications Office of the EU)

  1. Separate shipments

We normally aim to send all products from an order together.

In some circumstances, an order may be sent in more than 1 parcel. The customer will not be charged additional shipping costs for a split shipment unless this has been expressly agreed in advance.

  1. Returns

Information about cancelling an order, returning products and receiving a refund can be found in our Return and Refund Policy.

Products should not be returned to Waxer.EU without first contacting records@waxer.eu.

  1. Contact

Questions about shipping or delivery can be sent to:

Waxer.EU

VINYLFARM B.V.

Koestraat 45G

5688 AG Oirschot

The Netherlands

Email: records@waxer.eu